Terms of Service

Last updated: 15 July 2026

These Terms of Service ("Terms") govern your use of the Touch Smart Messaging System ("the Service") provided by Touch Technology ("we", "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organisation you represent.

1. The Service

The Service is a multi-tenant messaging platform that lets your organisation send and receive customer messages across SMS, WhatsApp, Email, Telegram, Facebook Messenger and Live QR-Code Chat, with campaign, automation, AI-assistance and reporting tools.

2. Accounts and roles

• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for all activity under your organisation's accounts, including users you add as Managers, Supervisors or Agents.
• You must notify us promptly of any unauthorised use of your account.

3. Licenses and plans

• Features are enabled according to your active license plan (e.g. SMS volume, channels, users, automation).
• Trial licenses are provided for evaluation and may be limited in duration and features.
• Fees are billed in advance monthly or annually. Annual billing carries the published discount. Fees are non-refundable except where required by law.
• If your license expires, feature access may be suspended until renewal; your data and the Support page remain accessible.

4. Acceptable use

You agree to use the Service only for lawful business communication. In particular you must not:

• Send spam or messages to recipients who have not consented to hear from you, or ignore opt-out requests.
• Send unlawful, fraudulent, deceptive, threatening or abusive content.
• Violate the terms of connected channel providers (e.g. WhatsApp Business, Telegram, Meta) or your mobile carrier's terms when using the Android SMS bridge with your SIM.
• Attempt to access other tenants' data, probe or disrupt the platform, or reverse-engineer the Service.

We may suspend or terminate accounts that breach these rules, where possible after notice.

5. Your data

You retain ownership of the contact lists, messages and content you upload. You grant us the limited rights needed to operate the Service. You are responsible for having a lawful basis to message the contacts you upload and for the content of your campaigns.

6. AI features

Touch AI generates replies from the knowledge base you provide. You are responsible for reviewing the knowledge base's accuracy and for AI-sent replies made on your behalf. Sensitive numeric data is masked before AI processing; AI replies are badged within the Service.

7. Third-party channels

Delivery on external channels (WhatsApp, Telegram, Messenger, email providers, mobile carriers) depends on those providers. We are not responsible for their availability, pricing or policy changes, though we work to keep integrations current.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be announced when practical. Support is available via the contact details on our website; priority support applies to plans that include it.

9. Limitation of liability

To the maximum extent permitted by law, the Service is provided "as is", and our aggregate liability arising from or related to the Service is limited to the fees you paid to us in the twelve months preceding the claim. We are not liable for indirect, incidental or consequential damages, or for losses caused by third-party channel providers or carriers.

10. Termination

You may stop using the Service at any time. Either party may terminate for material breach. Upon termination we will make your data available for export for a reasonable period before deletion, except where retention is required by law.

11. Changes

We may update these Terms. Material changes will be announced in the Service or by email before taking effect. Continued use after changes take effect constitutes acceptance.

12. Governing law & contact

These Terms are governed by the laws of the Republic of Liberia. Questions? Email support@touchsms.africa or call/WhatsApp +231 889 461 182. Touch Technology, Monrovia, Liberia.