Simple plans that grow with you
Start with a free trial, no credit card required. Upgrade, downgrade or cancel anytime.
Starter
For small teams getting started with customer messaging
Billed monthly. Cancel anytime.
- ✓SMS & Email channels
- ✓Up to 2,000 contacts
- ✓3 team members
- ✓Unified chat inbox
- ✓Broadcasts & scheduled sends
- ✓Basic AI auto-reply (per conversation)
- ✓Contact import & up to 25 templates
- ✓Delivery & broadcast reports
Professional
For growing teams that need more channels & automation
Billed monthly. Cancel anytime.
- ✓Everything in Starter, plus:
- ✓Telegram & WhatsApp channels
- ✓Up to 20,000 contacts & 8 members
- ✓Global AI Mode & AI knowledge base
- ✓Sentiment analysis & complaints
- ✓Drip sequences & recurring campaigns
- ✓Custom fields, team chat & assignment
- ✓Contact export & unlimited templates
Enterprise
For organisations that run on customer conversations
Billed monthly. Cancel anytime.
- ✓Everything in Professional, plus:
- ✓All six channels incl. Messenger & Live QR-Code Chat
- ✓Unlimited contacts & 25 members
- ✓API access & webhooks
- ✓AI data masking
- ✓Agent performance reports & leaderboard
- ✓10 custom fields & 10 drip sequences
- ✓Priority support
Every plan sends SMS through your own SIM via the free Touch SMS Bridge app, with no per-message platform fee. Your mobile carrier's plan applies to actual SMS delivery.
Your industry edition is included
Hotels, universities and internet providers get a workspace worded for them, their own lead pipeline, seeded fields and segments, department routing and ready-written message journeys, at no extra cost on any plan above. A plan decides channels, team size and stored records; it never decides which edition you run. Compare the editions, or see the hospitality-specific Front Desk, Concierge and Property Suite plans for per-property pricing.
Full plan comparison
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Channels | |||
| SMS: Touch SMS Bridge (your SIM) | ✓ | ✓ | ✓ |
| Email (SMTP + IMAP) | ✓ | ✓ | ✓ |
| Telegram | ✓ | ✓ | |
| WhatsApp Cloud API | ✓ | ✓ | |
| Facebook Messenger | ✓ | ||
| Live QR-Code Chat | ✓ | ||
| Capacity & team | |||
| Stored contacts | 2,000 | 20,000 | Unlimited |
| Team members | 3 | 8 | 25 |
| Contact groups | 5 | 15 | 25 |
| Message templates | 25 | Unlimited | Unlimited |
| Custom fields | 5 | 10 | |
| Drip sequences | 5 | 10 | |
| Messaging & automation | |||
| Bulk broadcasts & scheduling | ✓ | ✓ | ✓ |
| Contact import | ✓ | ✓ | ✓ |
| Contact export | ✓ | ✓ | |
| Custom fields & personalisation tokens | ✓ | ✓ | |
| Drip sequences | ✓ | ✓ | |
| Recurring campaigns | ✓ | ✓ | |
| Inbox & AI | |||
| Unified chat inbox | ✓ | ✓ | ✓ |
| AI auto-reply (Touch AI) | Basic | ✓ | ✓ |
| AI knowledge base | ✓ | ✓ | |
| Global AI Mode (all channels, 24/7) | ✓ | ✓ | |
| Sentiment analysis | ✓ | ✓ | |
| Conversation assignment | ✓ | ✓ | |
| Internal team chat | ✓ | ✓ | |
| Complaints management | ✓ | ✓ | |
| AI data masking | ✓ | ||
| Reporting & platform | |||
| Broadcast & detailed reports (CSV) | ✓ | ✓ | ✓ |
| Agent performance report & leaderboard | ✓ | ||
| API access & webhooks | ✓ | ||
| Priority support | ✓ | ||
Pricing FAQ
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