Touch Smart Messaging System · 🇱🇷 Built in Monrovia, Liberia

Every Customer Conversation —
One Smart Inbox,
Powered by AI

Name: Touch SMS — Touch Smart Messaging System
Author: Touch Technology

Touch SMS unifies SMS, Email, Telegram, WhatsApp, Facebook Messenger and your website chat into a single intelligent inbox. AI replies after hours, reads customer sentiment, logs complaints automatically, and keeps your whole team in sync — so no message ever goes unanswered.

Book a Demo See How It Works WhatsApp Us

6 Channels, One Inbox

AI Auto-Reply

Sentiment Analysis

AI Data Masking

AI handled overnight

218 Conversations

Urgent flagged & escalated

Supervisor notified

🇱🇷 Made in Liberia

Built for Every Business in Liberia & West Africa

Touch Technology is a software company headquartered in Monrovia, Liberia. We understand how local organisations communicate — whether you run a shop, clinic, school, NGO, agency or bank — and we built Touch SMS for the realities of doing business in our region.

Touch SMS complements your GSM alerts — it never replaces them

Many businesses already send one-way alerts and announcements through Lonestar MTN or Orange Liberia with a branded Sender ID. Touch SMS owns everything that happens after the message goes out: the inbound replies, the questions, the complaints, the after-hours messages — the entire two-way conversation that one-way SMS simply cannot handle.

Retail

Healthcare

Education

E-commerce

NGOs

Hospitality

Logistics

Finance & MFIs

Telecoms

Government

6Channels in One Inbox

24/7AI Coverage

4Sentiment Classes

100%Audit Logged

Hotline & WhatsApp

+231 889 461 182 Chat on WhatsApp

Email Us

touchtechnologylib@gmail.com

Monrovia, Liberia, West Africa

Channels Unified

24/7

AI Auto-Reply

Inbox for Everything

99.9%

Platform Uptime

The Problem

You Reach Out. Customers Reply. Then What?

Businesses spend time and money reaching customers — but the moment someone replies, the conversation scatters across apps or disappears.

Replies Go UnansweredOne-way blasts leave customer replies stranded

Scattered ChannelsSMS, email, WhatsApp & Messenger in separate apps

No After-Hours CoverCustomers wait until morning for a reply

Complaints Slip AwayNo structured tracking or escalation

No Sentiment SignalAngry customers spotted too late

Compliance GapsNo audit trail or consent management

The Touch SMS Way

Own the Whole Conversation

Everything that happens after the alert — captured, understood, answered and logged in one place.

One Unified InboxSMS, Email, Telegram, WhatsApp, Messenger & web chat in a single view with audio alerts and quick replies.

AI That Answers InstantlyAuto-reply across every channel — globally or per conversation — day and night.

Sentiment You Can SeeEvery message classified Positive, Neutral, Negative or Urgent — with negative/urgent escalated to a supervisor.

Complaints, HandledOne click turns a chat into a structured, tracked complaint record — or let the AI log it for you.

Your Team, In SyncAssign chats, message internally, and reuse canned responses for fast, consistent service.

How It Works

Live in Four Steps

No developer required for day-to-day use. Connect your channels, train your AI, and start managing every conversation from one screen.

Connect Your Channels

Link SMS (SIM gateway or branded API), Email (Gmail, Outlook, cPanel), Telegram, WhatsApp Business, Facebook Messenger and your website chat widget.

Train Your AI

Upload your business documents, set the bot's name, and define rules. Touch SMS builds a knowledge base so the AI answers in your voice.

Work One Inbox

Every channel flows into a single conversation view. Reply manually, let AI handle it, assign to a teammate, or log a complaint — all in one click.

Broadcast & Analyse

Run broadcasts and drip campaigns, then track sentiment, AI vs. human responses and complaint resolution on a real-time dashboard.

How an Incoming Message Flows

Customer Replies (any channel)

Lands in Unified Inbox

AI auto-replies (or routes to an agent)

Sentiment classified & logged

Negative/Urgent escalated to supervisor

Before anything reaches the AI, sensitive numbers (account, phone, transaction amounts) are masked server-side — see Security below.

Platform Features

Everything Your Team Needs to Manage Conversations

One platform for inbound and outbound communication, intelligent automation, team collaboration and compliance.

Unified Chat Inbox

Every channel in one view, with audio notifications on new messages, a quick-reply interface, and a Log Complaint button on each conversation.

AI Auto-Reply

A global toggle or a per-conversation switch. When enabled, the AI replies automatically across every connected channel, around the clock.

AI Sentiment Analysis

Classifies each incoming message as Positive, Neutral, Negative or Urgent. Negative and urgent messages trigger a report emailed to a supervisor.

Complaints Management

Full lifecycle tracking — Open, In Progress, Resolved, Closed — with urgency levels, agent assignment, resolution notes and exportable reports.

AI Complaint Auto-Log

One click lets the AI read the full conversation, extract the complaint, determine urgency and create a structured record — no manual entry.

Assign Chat & Internal Chat

Route conversations to specific team members and keep staff aligned with built-in staff-to-staff messaging — no external tools needed.

Broadcast Campaigns

Send or schedule messages to contacts or groups across selected channels — instant or future-dated — for announcements and outreach.

Drip Sequences

Rule-based automatic broadcasts triggered by key dates — birthdays, renewals, anniversaries — that run year after year, hands-free.

Contact Grouping

Organise contacts into named groups for targeted broadcasts by branch, product, location or loyalty tier.

Canned & Quick Replies

Save, manage and reuse pre-written replies with shortcut keys or a searchable picker for consistent, faster responses across the team.

Message Templates

Create and store pre-approved templates for every channel — including the templates required for WhatsApp Business API outbound compliance.

Contact Import / Export

Bulk-upload contacts via CSV or Excel with field mapping and automatic duplicate detection. Export your lists anytime for backup.

Real-Time Dashboard

Campaign stats by channel, AI vs. human response counts, broadcast trend graphs, assigned chats and your top 5 unread conversations.

Detailed Reports

Comprehensive interaction reports across all channels and features — for management review, quality assurance and compliance.

AI Grammar Fix

Real-time grammar correction while composing replies or broadcasts, so every outgoing message reads clean and professional.

SMS Gateway Management

Choose per broadcast: a SIM gateway via the Touch SMS Bridge app, or an HTTP API gateway (Africa's Talking, Termii, Twilio) with branded Sender ID.

Intelligence Layer

AI That Works for Your Customers — and Your Team

The conversation layer GSM bulk SMS can't provide: instant replies, sentiment awareness, and automatic complaint handling, all configured to your business.

Auto-Reply, Any Hour

Enable AI globally or per conversation. It answers across SMS, email, Telegram, WhatsApp, Messenger and web chat — even when your office is closed.

Knowledge Base Config

Upload your business documents, name your bot and define rules. The AI answers in your business's own voice with your facts — not generic guesses.

Grammar Fix

Real-time correction as agents compose replies and broadcasts, keeping every outgoing message polished and on-brand.

Sentiment Analysis

Know How Every Customer Feels — Instantly

Each incoming message is classified in real time. Negative or urgent messages compile a report — sentiment label, AI reason, customer profile, handling agent and a conversation excerpt — and email it to a supervisor, while every result is stored for dashboard filtering and reporting.

Positive Neutral Negative Urgent

AI Data Masking

Sensitive Data Never Reaches the AI

Before any message is sent to the AI model, numeric values longer than six characters — account numbers, phone numbers, transaction amounts, ID numbers — are masked server-side. Original values never appear in any AI prompt or log. This applies to every AI feature: auto-reply, sentiment, complaint auto-log and grammar fix.

Customer: "My account 0123456789 was debited LRD 25,000."
 Sent to AI as:
"My account •••••••••• was debited ••••••."

Channels

Six Channels. One Conversation.

Connect the channels your customers already use. Every reply lands in the same inbox.

Dual SMS Delivery

SIM Gateway · Branded API Sender ID

SMS Gateway

Two Ways to Send SMS

Pick the right gateway for each message. Use the Touch SMS Bridge Android app to send from a real SIM number for personal, informal outreach — or the HTTP SMS API (Africa's Talking, Termii, Twilio) with a custom branded Sender ID for official, branded business communications.

SIM GatewayTouch SMS Bridge app turns a GSM SIM into a sending gateway — shows your SIM phone number.

Branded API GatewayCustom Sender ID per client account; credentials stored securely. Choose your gateway per broadcast.

IMAP / SMTP

Gmail · Yahoo · Outlook · Business · cPanel

Email Integration

Your Mailbox, In the Inbox

Connect Gmail, Yahoo, Outlook, business mail or cPanel mail over IMAP/SMTP. Customer emails arrive in the same unified inbox as every other channel, ready for AI or agent replies.

Two-way email threads

AI auto-reply support

Encrypted credentials

Full audit logging

Telegram Bot API

Live in 2 minutes via @BotFather

Reach Contacts on Telegram

Create your bot through @BotFather, paste the token, and Telegram conversations flow straight into your unified inbox alongside everything else.

Step 1

Open Telegram → search @BotFather → /newbot

Step 2

Copy your bot token

Step 3

Paste into Settings → Telegram → Test Connection

Done

Telegram chats now appear in your inbox

WhatsApp Business API

Template-compliant outbound messaging

WhatsApp Business

Where Your Customers Already Are

Connect the WhatsApp Business API to handle two-way conversations and run compliant outbound campaigns using pre-approved message templates — managed right inside Touch SMS.

Two-way conversationsInbound WhatsApp messages land in the unified inbox.

Template compliancePre-approved templates for compliant outbound messaging.

Messenger API

Your Facebook page, in the inbox

Facebook Messenger

Turn Page Messages into Conversations

Connect your Facebook page so Messenger conversations are handled in the same inbox, with the same AI auto-reply, sentiment analysis and assignment as every other channel.

Unified handlingNo switching between Facebook and your other tools.

AI & assignmentAuto-reply or route Messenger chats to the right agent.

Embeddable Web Chat

A widget for your website

Website Chat

Chat Built Into Your Website

Drop the Touch SMS chat widget onto your website so visitors can start a conversation that flows into the same inbox — answered by AI or your team.

Easy embedAdd the widget/plugin to any site.

Same intelligenceAI auto-reply, sentiment and complaints all included.

Automation

Outbound That Runs Itself

Broadcasts and date-driven journeys across every channel — scheduled once, delivered reliably.

Broadcasts

Reach Everyone, On the Right Channel

Send to contacts or groups across the channels you choose — instantly or future-dated. Combine branded SMS, email and messaging in a single campaign, using pre-approved templates where compliance requires them.

Instant Send

Scheduled

By Group

Recurring

Drip Sequences

Date-Driven Message Journeys

Rule-based messages fire automatically around a contact's key dates — birthdays, renewals, anniversaries or any custom date — across SMS, email and messaging, every year, hands-free.

7 days before — 08:00 AM

Hi {FirstName}! Your renewal is coming up in 7 days. We're here if you need anything.

On the day — 08:00 AM

Happy Birthday {FirstName}! From all of us at [Company]. 🎂

3 days after — 09:00 AM

Just checking in, {FirstName} — is there anything we can help with?

Pricing

Plans That Grow With You

Three tiers built around how much you send and how much intelligence you need. Every plan includes the unified inbox.

Starter

^$29/mo

billed monthly

For small teams getting their first unified inbox and AI assistant up and running.

Unified inbox + basic AI auto-reply
SMS & Email channels
AI assistant & grammar fix
Contact import / export
2,000 SMS / month · 500 contacts
3 users · 5 groups · 5 templates
No sentiment, complaints or drip

Get Started

Compare Every Plan

Feature	Starter	Professional	Enterprise
Channels
SMS (SIM & API gateway)
Email
Telegram
WhatsApp Business
Facebook Messenger
Website chat widget
AI
AI auto-reply	Basic
AI assistant & grammar fix
Sentiment analysis
AI knowledge base
AI data masking
Inbox & Collaboration
Unified inbox
Internal chat
Conversation assignment
Complaints management
Campaigns
Broadcasts
Scheduled broadcasts
Drip sequences		Up to 5	Up to 10
Recurring campaigns
Delivery reports
API access & webhooks
Limits
SMS per month	2,000	5,000	10,000
Stored contacts	500	2,000	5,000
Contact groups	5	10	20
User accounts	3	5	10
Custom fields	3	5	10
Message templates	5	10	20

Need higher volumes or white-label deployment? Talk to our team about a custom plan.

Security & Compliance

Built to Be Trusted With Customer Data

Touch SMS is designed for the standards any serious business expects — privacy, auditability and consent, by default.

AI Data Masking

Numeric values over six characters — account numbers, phone numbers, transaction amounts, IDs — are masked server-side before any AI call. Originals never appear in prompts or logs.

Encrypted End to End

All customer message data is encrypted at rest and in transit, with integration credentials stored securely and kept out of logs.

Full Audit Logs

Complete message audit logs accessible to admin roles for compliance reporting and quality assurance.

Consent & Opt-Out

Opt-out and consent management is enforced on all broadcast communications, helping you message responsibly.

Role-Based Access

Granular access control for chat assignment, internal chat and admin features keeps sensitive actions with the right people.

Channel Compliance

Pre-approved message templates support WhatsApp Business API outbound rules, so campaigns stay within platform policy.

Why Teams Choose Touch SMS

Made for the Way Modern Teams Communicate

The benefits customers tell us matter most when they move their conversations to Touch SMS.

"One inbox replaced four. SMS replies, emails, WhatsApp and Messenger now sit in a single view — no more switching apps or losing track of who answered what."

Customer Service Lead

Retail Chain

"AI auto-reply means customers get answers at midnight, not at 9am. Routine questions are handled instantly, and only the cases that need a human reach our agents."

Operations Manager

Healthcare Clinic

"Sentiment analysis flags an angry customer the moment they write in, and the complaint is logged automatically. Issues get escalated before they become a problem."

Head of Customer Experience

Telecom

"Data masking was the deciding factor for our compliance team. Account numbers, IDs and amounts never reach the AI — and we have the audit logs to prove it."

Compliance Officer

Insurance Provider

"It complements the GSM alerts we already send — it doesn't replace them. Touch SMS owns the conversation after the alert, which is exactly what we were missing."

Membership Director

NGO & Non-Profit

See It Live

Book a walkthrough tailored to your business.

Book a Demo

FAQ

Frequently Asked Questions

Touch SMS stands for Touch Smart Messaging System — a unified customer communications platform by Touch Technology. It aggregates SMS, Email, Telegram, WhatsApp, Facebook Messenger and website chat into one AI-powered inbox, with auto-reply, sentiment analysis, complaints management, broadcasts and reporting. It is not a traditional bulk-texting tool — it manages the entire two-way conversation.

No — and it isn't meant to. If you already send one-way alerts or announcements via Lonestar MTN or Orange Liberia with a branded Sender ID, keep doing that. Touch SMS complements it by handling everything that happens after the message goes out: inbound replies, questions, complaints and after-hours messages. The conversation layer is the value we add.

You upload your business documents and define rules to build a knowledge base, then enable AI either globally or per conversation. When it's on, the AI replies automatically across every connected channel — day and night — and routes anything that needs a human to your team.

Every incoming message is classified as Positive, Neutral, Negative or Urgent. When a message is Negative or Urgent, Touch SMS compiles a report — sentiment label, AI reason, customer profile, handling agent and a conversation excerpt — emails it to a supervisor, and stores the result for dashboard filtering and reporting.

No. AI Data Masking (available on Enterprise) automatically masks any numeric value longer than six characters — account numbers, phone numbers, transaction amounts, ID numbers — server-side before any AI call. The original values never appear in an AI prompt or log, across all AI features.

SMS (via the Touch SMS Bridge SIM gateway and/or an HTTP SMS API with branded Sender ID), Email (Gmail, Yahoo, Outlook, business mail, cPanel over IMAP/SMTP), Telegram, WhatsApp Business API, Facebook Messenger, and an embeddable website chat widget. Available channels vary by plan.

The SIM gateway uses the Touch SMS Bridge Android app to send from a real GSM SIM, displaying your SIM phone number — ideal for personal, informal outreach. The API gateway (Africa's Talking, Termii, Twilio, etc.) supports a custom branded Sender ID — ideal for official, branded business communications. You can select the gateway per broadcast or per account.

Book a demo and we'll walk you through the platform and recommend the right plan. You can reach Touch Technology on WhatsApp at +231 889 461 182 or email touchtechnologylib@gmail.com. We're based in Monrovia, Liberia and support local businesses directly.

🇱🇷

Ready to Answer Every Customer, on Every Channel?

Book a demo and see how Touch SMS unifies your conversations, automates replies and keeps your team in sync. Built in Liberia, for teams of every size.

Book a Demo Chat on WhatsApp Login

Book a Demo or Ask a Question

Tell us about your business and we'll show you Touch SMS in action. Based in Monrovia, Liberia.

Touch Technology

Software Development · Liberia

A software company headquartered in Monrovia, Liberia — building practical communication technology for institutions across West Africa.

Call / WhatsApp Hotline

+231 889 461 182

Chat Now

touchtechnologylib@gmail.com

Location

Monrovia, Liberia 🇱🇷 West Africa

Request a Demo

Effective Date: January 1, 2026 | Last Updated: May 21, 2026

Touch Technology ("we", "us", or "our") operates Touch SMS (Touch Smart Messaging System) and is committed to protecting personal information. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

Account Data: Name, email address, phone number, and organisation provided at registration.
Conversation Data: Messages exchanged across connected channels, scoped strictly to your account, used to operate the inbox, AI features and reporting.
Contact Lists: Names and contact details you upload. These are stored only under your account and are never shared with other tenants.
Credentials: Channel integration credentials (email, Telegram, WhatsApp, SMS API) are encrypted at rest and never appear in logs.

2. How We Use Your Information

To provide and operate the Touch SMS platform and its AI features.
To deliver transactional notifications (account confirmations, password resets).
To generate reports and analytics visible only to your account.
To improve our platform and comply with applicable laws in Liberia and internationally.

3. AI Processing & Data Masking

Before any message content is sent to an AI model, numeric values longer than six characters (such as account numbers, phone numbers, transaction amounts and ID numbers) are masked server-side. Original unmasked values never appear in any AI prompt or response log. This applies to all AI features, including auto-reply, sentiment analysis, complaint auto-log and grammar fix.

4. Data Isolation & Security

Records are scoped to your account, and customer message data is encrypted at rest and in transit. We maintain message audit logs accessible to admin roles for compliance, and apply role-based access control to sensitive features.

5. Consent & Communications

Opt-out and consent management is enforced on broadcast communications. You are responsible for ensuring you have a lawful basis to message your contacts.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be disclosed only if required by law.

7. Your Rights

Access, correct, or delete your personal data at any time.
Request a copy of the data we hold about you.
Withdraw consent for any optional data processing.

8. Contact

For privacy concerns, contact us at touchtechnologylib@gmail.com or via WhatsApp at +231 889 461 182.

Effective Date: January 1, 2026 | Last Updated: May 21, 2026

By accessing or using Touch SMS (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1. Service Description

Touch SMS (Touch Smart Messaging System) is a unified customer communications platform developed and operated by Touch Technology, Monrovia, Liberia. It aggregates multiple messaging channels into one inbox with AI auto-reply, sentiment analysis, complaints management, broadcasts, reporting and related features.

2. Account Registration

You must provide accurate and complete information when creating an account.
You are responsible for maintaining the security of your account credentials.
You are responsible for the actions of users you add to your account.

3. Channels, Delivery & Carrier Costs

Touch SMS sends and receives messages through the channels and gateways you configure. SMS delivery costs incurred through your SIM gateway or third-party SMS API are your responsibility and are not charged by Touch SMS. We make no guarantee of delivery success, as delivery depends on carriers, channel providers and message content.

4. Acceptable Use

You agree not to use the Service to:

Send spam, unsolicited messages, or harass recipients.
Message contacts without a lawful basis or required consent.
Distribute illegal, fraudulent, or harmful content.
Violate the policies of any connected channel (e.g. WhatsApp Business).
Attempt to access other users' accounts or data.

Violation may result in immediate account suspension.

5. Plans & Billing

The Service is offered in Starter, Professional and Enterprise plans, each with defined features and usage limits. Pricing is communicated during onboarding and is subject to change with advance notice.

6. Intellectual Property

All platform code, branding, logos, and content are the property of Touch Technology. You may not copy, reproduce, or redistribute any part of the platform without written permission.

7. Limitation of Liability

Touch SMS is provided "as is." Touch Technology is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including undelivered messages, data loss, or business interruption.

8. Termination

We reserve the right to suspend or terminate accounts that violate these Terms, with or without prior notice. You may delete your account at any time.

9. Changes to Terms

We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms? Reach us at touchtechnologylib@gmail.com or via WhatsApp at +231 889 461 182.

Every Customer Conversation — One Smart Inbox, Powered by AI

Built for Every Business in Liberia & West Africa

Touch SMS complements your GSM alerts — it never replaces them

Hotline & WhatsApp

Email Us

You Reach Out. Customers Reply. Then What?

Own the Whole Conversation

Live in Four Steps

Connect Your Channels

Train Your AI

Work One Inbox

Broadcast & Analyse

How an Incoming Message Flows

Everything Your Team Needs to Manage Conversations

Unified Chat Inbox

AI Auto-Reply

AI Sentiment Analysis

Complaints Management

AI Complaint Auto-Log

Assign Chat & Internal Chat

Broadcast Campaigns

Drip Sequences

Contact Grouping

Canned & Quick Replies

Message Templates

Contact Import / Export

Real-Time Dashboard

Detailed Reports

AI Grammar Fix

SMS Gateway Management

AI That Works for Your Customers — and Your Team

Auto-Reply, Any Hour

Knowledge Base Config

Grammar Fix

Know How Every Customer Feels — Instantly

Sensitive Data Never Reaches the AI

Six Channels. One Conversation.

Two Ways to Send SMS

Your Mailbox, In the Inbox

Reach Contacts on Telegram

Where Your Customers Already Are

Turn Page Messages into Conversations

Chat Built Into Your Website

Outbound That Runs Itself

Reach Everyone, On the Right Channel

Date-Driven Message Journeys

Plans That Grow With You

Compare Every Plan

Built to Be Trusted With Customer Data

AI Data Masking

Encrypted End to End

Full Audit Logs

Consent & Opt-Out

Role-Based Access

Channel Compliance

Made for the Way Modern Teams Communicate

Frequently Asked Questions

What is Touch SMS?

Does it replace the SMS alerts we already send through our GSM operator?

How does the AI auto-reply work?

How does sentiment analysis and escalation work?

Is our sensitive customer data exposed to the AI?

Which channels can we connect?

What's the difference between the SIM and API SMS gateways?

How do we get started?

Ready to Answer Every Customer, on Every Channel?

Book a Demo or Ask a Question

Request a Demo

Every Customer Conversation —
One Smart Inbox,
Powered by AI