Privacy Policy
Last updated: 15 July 2026
Touch Technology ("we", "us") operates the Touch Smart Messaging System ("the Service"), a multi-channel customer messaging platform. This policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to this policy.
1. Information we collect
Account information
When you register, we collect your organisation's name, your name, email address, phone number and login credentials. Passwords are stored hashed; we never store them in plain text.
Customer and contact data you upload
You may upload contact lists (names, phone numbers, email addresses, Telegram identifiers and custom fields) and exchange messages with your customers through the Service. This data belongs to you. We process it solely to provide the Service and never sell it or use it for our own marketing.
Channel credentials
Credentials you provide to connect channels — SMTP passwords, Telegram bot tokens, WhatsApp access tokens and similar — are encrypted at rest and used only to send and receive messages on your behalf.
Usage and technical data
We record platform activity (such as logins, message dispatch events and device heartbeats) in audit logs to keep the Service secure and reliable.
2. How we use information
- To deliver messages across the channels you connect and route replies to your inbox.
- To operate features you enable, such as AI auto-reply, sentiment analysis, drip automation and reporting.
- To provide support, maintain security, and comply with legal obligations.
- To notify you about service updates, license status and billing.
3. AI processing and data masking
When you enable Touch AI, inbound messages and your uploaded knowledge base are processed to generate replies. Before AI processing, numeric values longer than six characters (such as account numbers) are masked server-side. AI-generated replies are clearly badged inside the Service.
4. Multi-tenant isolation
Every record in the Service is isolated per organisation. Your team can only see your organisation's data; no other tenant can access it.
5. Sharing
We share data only with the channel providers you connect (for example Meta for WhatsApp/Messenger delivery, Telegram, and your own email provider), with service providers who help us operate the platform under confidentiality obligations, and where required by law. We do not sell personal information.
6. Data retention
We retain your data for as long as your account is active. If you close your account, we delete or anonymise your organisation's data within a reasonable period, except where retention is required by law.
7. Security
We use encryption in transit, encryption at rest for sensitive credentials, role-based access control, and audit logging. No method of transmission or storage is 100% secure, but we work continuously to protect your data.
8. Your rights
You may access, correct, export or delete your account data at any time from within the Service or by contacting us. If you are a customer of one of our tenants, please contact that organisation directly — they control your data.
9. Changes to this policy
We may update this policy from time to time. Material changes will be announced in the Service or by email before they take effect.
10. Contact
Questions about privacy? Email support@touchsms.africa or call/WhatsApp +231 889 461 182. Touch Technology, Monrovia, Liberia.