Every customer conversation. One smart inbox.
Unify SMS, WhatsApp, Email, Telegram, Messenger and Live Website & QRCode Chat in a single secure platform — with Touch AI replying for you 24/7. Engineered in Liberia for enterprise communication.
Unified Chat InboxFrom zero to your first campaign in an afternoon
No developers needed. Connect your channels, load your contacts and start the conversation.
Connect your channels
Link your Android SMS bridge by scanning a QR code, then plug in WhatsApp, Email (SMTP/IMAP), Telegram and Messenger. Every channel has a built-in connection test.
Build your audience
Import contacts from CSV, organise them into groups like "VIP Customers" or "Prospect", and add custom fields for personalised messaging.
Broadcast & converse
Send personalised campaigns across any mix of channels, then handle every reply — human or AI — from one unified inbox.
Everything your marketing and support teams need
One platform for outbound campaigns, inbound conversations and the analytics that prove it worked.
One campaign. Five outbound channels.
Compose once and send across SMS, WhatsApp, Email, Telegram and Messenger — each channel queued independently so a problem on one never blocks the others.
- ✓Personalisation tokens like {FirstName} plus your own custom fields
- ✓Live character counter and SMS-part calculator before you commit
- ✓Send now, schedule for later, or repeat daily / weekly / monthly
- ✓Recipients from contacts, groups, pasted lists or CSV upload
- ✓Retry failed recipients from Broadcast Logs in one click
Every reply, from every channel, in one place
Replies from all six channels flow into one shared team inbox — threaded per customer, tagged by channel, and prioritised by sentiment.
- ✓Conversation threading keeps each customer's history together
- ✓Assign conversations to agents and track unread backlogs
- ✓Sentiment analysis flags unhappy customers first
- ✓Live notification bell, desktop push and sound alerts
- ✓Generate a complaint ticket straight from any conversation
Your AI teammate that knows your business
Upload a knowledge base describing your business, FAQs and policies — Touch AI answers routine customer questions accurately, on-brand, around the clock.
- ✓Per-conversation AI mode or Global AI Mode across all channels
- ✓AI replies are badged so your team knows human vs. AI
- ✓One-click "Fix Grammar with AI" in the campaign composer
- ✓AI data masking protects sensitive numbers server-side
- ✓Fine-tune the AI's behaviour and instruction in settings
Message journeys that run themselves
Build multi-step drip sequences — welcome series, payment reminders, follow-ups — that deliver automatically across your channels on the schedule you set.
- ✓Ordered steps with flexible timing, including date-field triggers
- ✓Assign whole groups into a sequence in one action
- ✓Recurring campaigns: daily, weekly or monthly with an end date
- ✓Drip logs show exactly what was sent, to whom, and when
- ✓Same multi-channel pipeline — SMS, Email, Telegram and more
Prove what worked. Fix what didn't.
Campaign-level results, per-recipient delivery detail, device health and a full agent performance suite — all exportable to CSV or PDF.
- ✓Broadcast reports: sent, delivered, failed — per campaign
- ✓Agent leaderboard with response times and delivery rates
- ✓Human-vs-AI breakdown — Touch AI is tracked as its own agent
- ✓Drill into any agent's full history and customer engagements
- ✓Live dashboard KPIs and trend charts, no page reloads
See the real platform, not a mock-up
This is Touch SMS in production — the dashboard, inbox, campaigns and analytics your team uses every day.
A live command centre — active campaigns, inbound chats, AI vs human replies and per-channel queue health, all refreshing without a reload.
One unified inbox across every channel, with AI handling replies, sentiment tags, and one-click complaint generation.
Compose once with personalisation tokens, pick recipients four ways, and see a live cost summary before you send across every active channel.
The Agent Report ranks your team by replies, response time and delivery rate — with Touch AI tracked as its own agent.
Let AI answer while your team focuses on what matters
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AI auto-reply, 24/7
Flip on Global AI Mode and every new inbound message — on every channel — gets an instant, accurate answer.
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Trained on your business
Upload a knowledge base of your FAQs and policies. Touch AI only says what you've taught it — accurate and on-brand.
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Sentiment & data masking
Incoming messages are classified Positive, Neutral, Negative or Urgent — and sensitive numbers are masked before AI ever sees them.
Turn a QR code on a flyer into a customer conversation
Every organisation gets a public chat page with its own link and downloadable QR code. Print it on flyers, posters or receipts — visitors register with their name and mobile number and chat with you in real time.
- ✓Web-chat visitors become saved contacts for future campaigns automatically
- ✓Conversations land in the same unified inbox — answered by agents or AI
- ✓Fully brandable with your logo and colours
Businesses across Africa run on Touch SMS
"Fee reminders used to take our office two full days each term. Now one scheduled broadcast reaches every parent by SMS and WhatsApp — and their replies come back to one inbox."
"We switched on Global AI Mode over the weekend and came back to dozens of customer questions already answered — accurately. It's like hiring a night-shift agent."
"The agent report finally gave us visibility: who's responding fast, which channels customers prefer, and how many conversations the AI is saving us every week."
Simple plans that grow with you
Start free, upgrade when you're ready. Save 15% with annual billing.
Starter
For small teams getting started
Billed monthly. Cancel anytime.
- ✓SMS & Email channels
- ✓2,000 contacts · 3 members
- ✓Basic AI auto-reply
- ✓Unified inbox & reports
Professional
For growing marketing teams
Billed monthly. Cancel anytime.
- ✓+ Telegram & WhatsApp
- ✓20,000 contacts · 8 members
- ✓Global AI Mode, sentiment & complaints
- ✓Drip sequences & automation
Enterprise
For organisations at scale
Billed monthly. Cancel anytime.
- ✓All six channels + API access
- ✓Unlimited contacts · 25 members
- ✓AI data masking & agent reports
- ✓Priority support
Frequently asked questions
Ready to turn every conversation into a competitive advantage?
Start your free trial today — no credit card required. Or book a demo and we'll walk your team through it.