Everything you need to reach, reply and report
Six channels, one inbox, an AI teammate, and the campaign tools your marketing team actually uses — all in one enterprise-ready platform.
Send one campaign across five channels at once
Compose your message once and deliver it over SMS, WhatsApp, Email, Telegram and Facebook Messenger. Each channel is queued independently — a problem on one never blocks the others.
- ✓Live character counter and SMS-part calculator (160 chars = 1 part)
- ✓Personalisation tokens — {FirstName}, {Phone} and any custom field
- ✓Four recipient sources: manual paste, contacts, groups, or CSV/TXT upload
- ✓Send now, schedule for later, or recur daily / weekly / monthly
- ✓Broadcast Logs with per-channel breakdown and one-click retry of failures
- ✓Live cost summary — characters, parts, recipients and total units before you send
Every customer reply in one shared team inbox
Replies from all six channels — SMS, Email, Telegram, WhatsApp, Messenger and Live Web/QRCode Chat — flow into a single inbox, threaded per customer and tagged by channel.
- ✓Conversation threading keeps each customer's full history together
- ✓Assign conversations to agents; track unread and assigned backlogs
- ✓Sentiment analysis flags Positive / Neutral / Negative / Urgent messages
- ✓Live notification bell, desktop push alerts and notification sounds
- ✓Generate a complaint ticket directly from any conversation
- ✓Reply with saved templates for consistent, fast answers
An AI teammate trained on your business
Upload a knowledge base describing your business, FAQs and policies. Touch AI answers customer questions from that material — accurately, on-brand, at any hour.
- ✓Per-conversation AI mode — hand a single thread to the AI
- ✓Global AI Mode — auto-reply to all new messages on every channel
- ✓Per-conversation exclusions while Global AI runs
- ✓AI replies are badged; Touch AI is tracked as its own agent in reports
- ✓"Fix Grammar with AI" in the broadcast composer
- ✓AI data masking hides sensitive numbers server-side before processing
Drip sequences and recurring campaigns
Build multi-step message journeys that run themselves — welcome series, payment reminders, renewal follow-ups — delivered across your channels on the schedule you define.
- ✓Ordered steps with flexible timing; activate or pause any sequence
- ✓Date-column triggers — key steps off contact date fields
- ✓Assign individual contacts or whole groups into a sequence
- ✓Drip Logs record every automated send: what, to whom, when
- ✓Recurring broadcasts: every N days / weeks / months, optional end date
The supporting tools that make it all work
Contacts & Audience
- ✓Central address book with search
- ✓Groups for targeted segments
- ✓Bulk CSV import, de-duplicated
- ✓Custom fields → personalisation tokens
- ✓One-off SMS/Email from a contact row
Message Templates
- ✓Save reusable, on-brand messages
- ✓Full personalisation-token support
- ✓One click into composer or drip step
- ✓Also available in the chat reply picker
Live QR-Code Chat
- ✓Public chat page + downloadable QR code
- ✓Visitors auto-become saved contacts
- ✓Real-time chat, agent or AI answered
- ✓Brandable with your logo and colours
Team Collaboration
- ✓Internal Team Chat — customers never see it
- ✓Manager / Supervisor / Agent roles
- ✓Unread badges kept in sync everywhere
- ✓Enable/disable staff accounts anytime
Complaints Management
- ✓Log manually or auto-generate from chat
- ✓Categories, status flow, agent assignment
- ✓Open/resolved counts & resolution time
- ✓Surfaced in agent performance reports
Android SMS Bridge
- ✓Send SMS from your own SIM & number
- ✓Link a device by scanning a QR code
- ✓Heartbeat-driven online/offline status
- ✓Inbound SMS lands in the unified inbox
Prove what worked — down to the recipient
From campaign-level totals to per-recipient outcomes and a full agent performance suite, every number your team needs is a click (and a CSV export) away.
- ✓Broadcast Reports — sent / delivered / failed per campaign
- ✓Detailed Reports — per-recipient delivery with reply context
- ✓Device Reports — bridge throughput and health
- ✓Agent Report — leaderboard, response times, delivery rates
- ✓Human-vs-AI breakdown; drill into any agent's 12-month history
- ✓Print / PDF and CSV export on everything
Connect each channel once. Use it everywhere.
Every channel is configured in one place, with built-in connection tests, send tests, step-by-step setup help, and per-channel logs and queues.
- ✓Email — SMTP send + IMAP inbound with auto-email toggle
- ✓Telegram — connect your bot token in minutes
- ✓Facebook Messenger — connect your Page via Meta webhook
- ✓WhatsApp Cloud API — broadcasts and two-way inbox
- ✓Credentials encrypted at rest — SMTP passwords, bot and access tokens
The right access for every team member
Managers run the show, supervisors keep operations moving, and agents stay focused on conversations — menu items they can't use are simply hidden.
| Capability | Manager | Supervisor | Agent |
|---|---|---|---|
| Send broadcasts | ✓ | ✓ | — |
| Broadcast logs & templates | ✓ | ✓ | ✓ |
| Chat Inbox & Team Chat | ✓ | ✓ | ✓ |
| Contacts & groups | ✓ | ✓ | ✓ |
| Automation (drip sequences) | ✓ | ✓ | — |
| Channel integrations & settings | ✓ | ✓ | — |
| Add users / log complaints | ✓ | ✓ | — |
| Broadcast / detailed / device reports | ✓ | ✓ | ✓ |
| Agent performance report | ✓ | ✓ | — |
See it in action with your own data
Start a free trial, or book a demo and we'll set up your first campaign together.