# Touch SMS | AI Omnichannel Inbox for SMS, WhatsApp & Email URL: https://touchsms.africa/ Last updated: 2026-09-12 > One AI-powered inbox for SMS, WhatsApp, Email, Telegram, Messenger and QR-code chat, with campaigns, automation and reports. Free 14-day trial. ## Replace four tools with one inbox. That’s your bulk-SMS vendor, your shared mailbox, your complaints book and your reporting spreadsheet replaced by SMS, WhatsApp, Email, Telegram, Messenger and Live QR-Code Chat in one inbox, answered by your team or by Touch AI around the clock, in a workspace worded for your industry. Encrypted AI Data Masking Audit Logged Six channels. One platform. Zero switching. SMS WhatsApp Email Telegram Messenger Live QR-Code Chat 6 → 1 Channels unified into one inbox $0 Per-message platform fee. SMS sends on your own SIM 4 Industry editions, included on every plan 24/7 AI answering on every channel, in your own words ## From zero to your first campaign in an afternoon No developers needed. Connect your channels, load your contacts and start the conversation. ### Connect your channels Link your Android SMS bridge by scanning a QR code, then plug in WhatsApp, Email (SMTP/IMAP), Telegram and Messenger. Every channel has a built-in connection test. ### Build your audience Import contacts from CSV and organise them into groups. On an industry edition the segments, custom fields and message journeys your sector uses are already there on day one, ready to edit, not to build. ### Broadcast & converse Send personalised campaigns across any mix of channels, then handle every reply, human or AI, from one unified inbox. ## Campaigns go out. Replies come back. Both land here. Five outbound channels, six inbound, one shared inbox, and a reporting suite that tells you which of them actually worked. ### One campaign. Five outbound channels. Compose once and send across SMS, WhatsApp, Email, Telegram and Messenger, each channel queued independently so a problem on one never blocks the others. - Personalisation tokens like {FirstName} plus your own custom fields - Live character counter and SMS-part calculator before you commit - Send now, schedule for later, or repeat daily / weekly / monthly - Recipients from contacts, groups, pasted lists or CSV upload - Retry failed recipients from Broadcast Logs in one click ### Every reply, from every channel, in one place Replies from all six channels flow into one shared team inbox, threaded per customer, tagged by channel, and prioritised by sentiment. - Conversation threading keeps each customer's history together - Assign conversations to agents and track unread backlogs - Sentiment analysis flags unhappy customers first - Live notification bell, desktop push and sound alerts - Generate a complaint ticket straight from any conversation ### Your AI teammate that knows your business Upload a knowledge base describing your business, FAQs and policies, and Touch AI answers routine customer questions accurately, on-brand, around the clock. - Per-conversation AI mode or Global AI Mode across all channels - AI replies are badged so your team knows human vs. AI - One-click "Fix Grammar with AI" in the campaign composer - AI data masking protects sensitive numbers server-side - Fine-tune the AI's behaviour and instruction in settings ### Message journeys that run themselves Build multi-step drip sequences (welcome series, payment reminders, follow-ups) that deliver automatically across your channels on the schedule you set. - Ordered steps with flexible timing, including date-field triggers - Assign whole groups into a sequence in one action - Recurring campaigns: daily, weekly or monthly with an end date - Drip logs show exactly what was sent, to whom, and when - Same multi-channel pipeline: SMS, Email, Telegram and more ### Prove what worked. Fix what didn't. Campaign-level results, per-recipient delivery detail, device health and a full agent performance suite, all exportable to CSV or PDF. - Broadcast reports: sent, delivered, failed, per campaign - Agent leaderboard with response times and delivery rates - Human-vs-AI breakdown: Touch AI is tracked as its own agent - Drill into any agent's full history and customer engagements - Live dashboard KPIs and trend charts, no page reloads ## See the real platform, not a mock-up This is Touch SMS in production: the dashboard, inbox, campaigns and analytics your team uses every day. A live **command centre**: active campaigns, inbound chats, AI vs human replies and per-channel queue health, all refreshing without a reload. One **unified inbox** across every channel, with AI handling replies, sentiment tags, and one-click complaint generation. Compose once with **personalisation tokens**, pick recipients four ways, and see a live cost summary before you send across every active channel. The **Agent Report** ranks your team by replies, response time and delivery rate, with Touch AI tracked as its own agent. ## The same platform, in your industry's own words Tell us what you do when you sign up and the workspace renames itself, seeds the fields and automations your sector actually uses, and switches on the screens that only make sense for you. No extra cost, no separate product, no migration if you change your mind. ### Hospitality Hotels, lodges, resorts, guest houses and short-stay rentals Contacts become **Guests**. Booking-intent scoring opens a lead the moment a chat turns hot, nine guest journeys run the stay from pre-arrival to win-back, and the review request is withheld from anyone with an unresolved issue. ### Higher Education Universities and colleges marketing, admissions and registry Contacts become **Students**. Enquiries are scored by application intent, a nine-stage board runs New Enquiry to Enrolled, and eight journeys chase the acceptance, fee and registration deadlines that decide an intake. ### Internet Service Providers Internet and broadband providers of every size Contacts become **Subscribers**. The board survives site survey and installation, coverage-area broadcasts warn an estate before it complains, and recurring renewal journeys re-arm themselves every billing cycle. Not one of these three? The **Standard edition** is the product in plain business English. retail, finance, healthcare, NGOs, logistics and professional services run on it today. [Compare all four editions →](https://touchsms.africa/industries) ## Let AI answer while your team focuses on what matters - **AI auto-reply, 24/7** Flip on Global AI Mode and every new inbound message, on every channel, gets an instant, accurate answer. - **Trained on your business** Upload a knowledge base of your FAQs and policies. Touch AI only says what you've taught it, so replies stay accurate and on-brand. - **Sentiment & data masking** Incoming messages are classified Positive, Neutral, Negative or Urgent, and sensitive numbers are masked before AI ever sees them. ## Turn a QR code on a flyer into a customer conversation Every organisation gets a public chat page with its own link and downloadable QR code. Print it on flyers, posters or receipts; visitors register with their name and mobile number and chat with you in real time. - Web-chat visitors become saved contacts for future campaigns automatically - Conversations land in the same unified inbox, answered by agents or AI - Fully brandable with your logo and colours ## Businesses across Africa run on Touch SMS > "Fee reminders used to take our office two full days each term. Now one scheduled broadcast reaches every parent by SMS and WhatsApp, and their replies come back to one inbox." **Grace K.**School Administrator, Monrovia > "We switched on Global AI Mode over the weekend and came back to dozens of customer questions already answered, accurately. It's like hiring a night-shift agent." **Thomas D.**Retail Operations Manager > "The agent report finally gave us visibility: who's responding fast, which channels customers prefer, and how many conversations the AI is saving us every week." **Musu S.**Microfinance Client Services Lead ## Simple plans that grow with you Start with 14 days free, upgrade when you're ready. Save 15% with annual billing. ### Starter For small teams getting started $49/month Billed monthly. Cancel anytime. - SMS & Email channels - 2,000 contacts · 3 members - Basic AI auto-reply - Unified inbox & reports ### Professional For growing marketing teams $89/month Billed monthly. Cancel anytime. - + Telegram & WhatsApp - 20,000 contacts · 8 members - Global AI Mode, sentiment & complaints - Drip sequences & automation ### Enterprise For organisations at scale $199/month Billed monthly. Cancel anytime. - All six channels + API access - Unlimited contacts · 25 members - AI data masking & agent reports - Priority support ## Frequently asked questions ### How does SMS sending work? Do I need a gateway contract? No gateway contract needed. You install our Android bridge app on a phone with your own SIM card, link it to your account by scanning a QR code, and your campaigns send from your own number. Inbound SMS to that SIM flows straight into your unified inbox. ### Can the AI really reply to customers on its own? Yes. You upload a knowledge base file describing your business, FAQs and policies. Touch AI answers from that material only, either per conversation or globally across all channels with Global AI Mode. Every AI reply is badged, so your team always knows which answers were automated. ### Which channels can I use in one campaign? Any combination of SMS, WhatsApp, Email, Telegram and Facebook Messenger, selected per campaign with a live status panel showing which channels are connected. Live QR-Code Chat is inbound-only: it brings customers to you. ### Is my customer data safe? Every organisation's data is fully isolated in our multi-tenant architecture. Channel credentials are encrypted at rest, sensitive numbers are masked before AI processing, and platform activity is audit-logged. ### Can I schedule or repeat campaigns automatically? Yes. Schedule any broadcast for a future date and time, or set it to recur daily, weekly or monthly with an optional end date. Drip sequences go further, sending multi-step journeys to each contact automatically. ### Does Touch SMS know anything about my industry? It ships in four editions of the same platform. Pick your industry at signup and a hotel sees Guests, a college sees Students and an internet provider sees Subscribers, each with its own lead pipeline, seeded fields and segments, department routing and a full set of ready-written message journeys. Editions cost nothing extra and you can change later without losing a conversation. [Compare the editions](https://touchsms.africa/industries). ### What happens when my team grows? Add users with Manager, Supervisor or Agent roles; each sees exactly what their role needs. Upgrade plans anytime for more users and more channels. ## Your customers are already messaging you. Answer them in one place. 14 days free, no credit card required. Or book a demo and we'll walk your team through it.